IT Consulting and Services

What is a Customer Management System (CMS)?

What is a Customer Management System (CMS)? A Customer Management System (CMS), also known as Customer Relationship Management (CRM) system, is a technology solution designed to manage a company’s interactions and relationships with current and potential customers. By leveraging a CMS, businesses can streamline processes, enhance customer service, and improve profitability through effective management of […]

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What is Business Process Outsourcing (BPO)?

What is Business Process Outsourcing (BPO)? Business Process Outsourcing (BPO) is a strategic practice where businesses contract out specific business functions or processes to third-party service providers. This approach allows companies to focus on their core competencies while leveraging the expertise and efficiency of external specialists for non-core activities. BPO has become a widely adopted

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